Start a conversation from the communication desk
Create a conversation with the relevant company/contact and channel.
Before you begin
- Communication permission and a channel available for the selected account.
- Who it is for
- company user with module permission
- Where to find it
- Comunicare
Step by step
Open Comunicare
Select the relevant company or account, then open «Comunicare».
Start a conversation
Select «Mesaj nou» in the communication desk.
Choose context and channel
Select the company where prompted and fill request type/topic, contact identity and channel.
Write the opening message
Enter the subject and message; review the channel readiness notice.
Create and inspect the conversation
Select «Creeaza conversatie» and inspect the thread and delivery status shown by the selected channel.
Check the result
A conversation with its opening message and channel status.
If something is missing
If editing is disabled, check the active company and your permission for this module. Resolve the validation message shown in the form before submitting again.
Availability depends on your role, enabled modules, country and company configuration.
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